Instructions for returns and exchanges
Q1. Do you provide a new product warranty?
All products come with a 7-day warranty. If there are any defects with the new products, please contact our [LINE Customer Service] within seven days of receiving the goods.
Q2. Is the product different from what you imagined? How long is the appreciation period of the product? How do I return an item?
According to the Consumer Protection Act, consumers have a seven-day appreciation period starting from the day after they sign for the product. During this period, they do not have to bear the shipping costs when applying for a return. If you wish to return a product, please submit a request within seven days. No refund will be accepted after the deadline. Notice! The cooling-off period is not a trial period , so the returned products must be in new condition and complete packaging (including the product itself, accessories, gifts, warranty, original packaging and all accompanying documents or materials). Do not miss any accessories, disassemble the product by yourself, or damage the original packaging. If there is any loss, damage or missing parts, it may affect your right to return the product, and the refurbishment costs required for restoration will be deducted according to the extent of the damage.
Please be sure to contact our [LINE Customer Service] before returning the product. Our customer service staff will assist you with the return and exchange process.
Q3. What products cannot be returned once they are unpacked?
The purchased goods are food, technical equipment, personal hygiene products, and consumables. After unpacking, no returns or exchanges can be processed except for defective products. Customized products are not eligible for return or exchange.
Q4. I received a product that I did not order?
We apologize for the inconvenience caused to you. Please contact our [LINE Customer Service] and let us know your order number. We will replace the product for you as soon as possible.
Q5. How long does it take to process a refund?
If you are requesting a partial refund by ATM transfer or credit card installment payment, we will refund your payment by bank transfer within 7 working days after receiving the returned goods. The account to which the payment is remitted must be an account opened in the name of the orderer.
If you use a credit card to pay in full at one time (credit card installment payments can only be refunded in full) , we will help you swipe the refund item from the Green World backend. This amount will be refunded directly to your credit card account.
Q6. Can I still return or exchange the product if the invoice is lost?
If the invoice is lost, returns or exchanges will not be possible, so please be sure to keep your shopping invoice.
Q7. I received an electronic invoice via email, but the unified number is wrong or missing. What should I do?
Please contact our [LINE Customer Service] within seven days and clearly indicate your order and the code and title you wish to open.
Q８. Why is the order successfully placed but the goods cannot be shipped?
Due to the rush to buy some hot-selling products in a short period of time, the quantity sold on the website may be greater than the inventory. We will ship in the order in which your order is completed. If your order is affected, we provide the following two options for you to choose:
- Pre-order processing : After the new products arrive, they will be shipped to you first.
- Cancel the order and reserve the right to order : You will be notified as soon as the next delivery arrives.