Website Terms of Use
1. Recognition and acceptance
Mabu Valley website (https://mabuvalley.com, hereinafter referred to as "this website") is a website operated by Mabu Valley Outdoor Co., Ltd. (hereinafter referred to as "the Company"), which provides users with relevant services in accordance with the Terms of Use of this website and other relevant regulations or announcements. Please read the following terms carefully before using this website. If you use this website, it means that you have fully read, understood and agreed to accept the terms of use of this website. If you disagree with any part of the terms of use of this website, please do not use this website.
2. Right to change the Terms of Use of this website
The Company reserves the right to change, modify, add or delete the Terms of Use of this website at any time. Users should review the changes to this website's terms of use regularly. If you continue to use this website after the changes to this website's terms of use are made, you will be deemed to have accepted the changes to the website's terms of use.
3. Account and Password
3.1.
Please properly protect the account and password established on this website (including but not limited to: not disclosing the account and password to a third party, not sharing the account and password with others, logging out of the account immediately after use, etc.), do not use the same password as other websites, and change your password frequently to maintain the security of your account.
3.2.
You declare and guarantee that the information you fill in on this website is correct and complete. If there is any false information, omissions, creation of multiple accounts (such as using similar, related, sequenced, serial numbers or accounts named with specific rules) or suspected of the above situation, Mabugu Outdoor Co., Ltd. will have the right to require you to complete identity/information verification in any way, and has the right to suspend, terminate and delete your account, and seek compensation for the damages caused by you.
3.3.
Users may not use this website in a manner that violates the law or the Internet User Terms. If you violate any of these Terms, the Company has the right to suspend or terminate your account and seek compensation for any damages caused to you.
4. Personal Data Protection
4.1.
When you use this website to conduct transactions or use other services provided by this website, the Company will ask you to provide necessary personal information depending on the service and process and use your personal information within the scope of the specific purpose. The Company will comply with the provisions of laws and regulations related to personal data protection. This website will not use personal data for other purposes unless you agree in writing or in accordance with the terms of use of this website or legal provisions.
4.2.
The Company may provide your personal information to third parties in the following circumstances:
4.2.1.
According to the law, order or request of judicial or other competent investigative agencies
4.2.2.
To protect the rights of other users or third parties
4.2.3.
To maintain the normal operation of this website
4.2.4.
To provide the company with necessary information on financial flows, logistics or other third-party suppliers generated by the sale of goods or services
4.2.5.
The user has violated any law, order or the terms of use of this website.
5. Trading precautions
5.1.
The number of products available on this website is limited. Please proceed to the checkout process as soon as possible after completing your purchase. Adding an item to the shopping cart does not mean that you have purchased the item. If other users complete the checkout process before you do, the system will notify you that the item is sold out and you are requested to remove it from the shopping cart.
5.2.
After you complete the checkout process, our system will automatically send a notification letter to inform you of the receipt of your order information. This notification letter does not mean that the contract between the two parties has been established. The company still reserves the right to decide whether to accept the order.
5.2.1
Due to the rush to buy some hot-selling products in a short period of time, the quantity sold on the website may be greater than the inventory. We will ship in the order in which your order is completed. If your order is affected, we provide the following two options for you to choose:
- Pre-order processing : After the new products arrive, they will be shipped to you first.
- Cancel the order and reserve the right to order : You will be notified as soon as the next delivery arrives.
5.3. Return and Exchange Instructions
5.3.1.
Personalized products are not subject to the seven-day appreciation period: In accordance with Article 19 of the Consumer Protection Act and the "Guidelines for the Use of Reasonable Exceptions to the Right to Terminate Telecommunications Transactions" promulgated by the Executive Yuan, customized products are not subject to the seven-day appreciation period (cooling-off period). You cannot return, refund or exchange the product on the grounds of not liking the design or other reasons. Please purchase carefully.
5.3.2.
Return policy for general merchandise: You may return merchandise unconditionally within seven days of receiving it, provided that the merchandise is in new condition and the packaging is intact.
5.3.2.1.
According to consumer protection regulations, you will enjoy a seven-day cooling-off period after the product arrives (note! The cooling-off period is not a trial period
5.3.2.2.
The returned goods must be in new condition (unused) and completely packaged. No accessories should be missing, otherwise it will affect your return rights.
5.3.3.
Return and Exchange Process: If you have any return or exchange needs, wrong products were sent, or the products were damaged or scratched due to non-human factors after receiving them, please fill out the customer service form as soon as possible within the seven-day appreciation period (calculated from the next day after completing the pickup) to notify our customer service staff. We will confirm the reason for product return or exchange/defect identification with you and assist you as soon as possible.
5.4. Notes on Return and Exchange:
5.4.1.
Please return or exchange goods by post or home delivery. We will not be responsible for the excess shipping costs of other shipping methods.
5.4.2.
We will not accept products that are damaged, worn, scratched, stained, or have incomplete packaging due to improper use or disassembly by the consumer, or if the invoice or accessories are missing.
5.4.3.
Please return the merchandise within seven days of receipt. If you fail to do so within the specified time limit, the merchandise will not be accepted for return.
5.4.4.
If the original order was purchased using a discount code, the discount code will not be restored after the return.
5.4.5.
If the order requires additional paper invoice/unified invoice, the invoice must be sent back together with the returned or exchanged goods.
5.4.6
[Refund Instructions] In order to speed up the process, all refunds will be made directly to the original recipient.
5.4.6.1.
Credit card payment:
If you pay by credit card, your money will be refunded to the credit card account used to pay. The refund details will be attached to the next bill (refund process takes about 7 working days. Since the operation time of each bank varies, if you have other questions, it is recommended that you contact your card issuing bank directly.
5.4.6.2.
Black Cat Home Delivery/Convenience Store Cash on Delivery:
If you use the cash on delivery method of Black Cat Home Delivery or convenience store, you need to provide your remittance information [account name, bank
Bank, bank branch, account number, *all the above information is essential].
5.4.6.3.
How to provide remittance information:
5.4.6.3.1.
Make a copy of the passbook cover and send it back together with the returned item.
5.4.6.3.2.
Take a photo of the cover of the file and attach it with the question form (letter)
5.4.6.3.3.
Please provide us with the above remittance information in one of the following ways so that we can refund the amount to you (excluding the original shipping fee for cash on delivery). Bank transfer takes 14 working days (depending on the operating days of each bank).
6. Intellectual Property Rights
All content used in this website, including but not limited to text descriptions, works, pictures, photos, images, files, data, information, website structure, website screen arrangement, and web page design, are owned by the company in accordance with the law. No one may use, modify, reproduce, publicly broadcast, adapt, distribute, issue, publicly announce, perform restoration works, or otherwise infringe upon intellectual property rights without the prior consent of our company. If you wish to use the content of this website, please obtain the prior written consent or authorization of the Company, indicate the source of the information and ensure the integrity of the information. You may not arbitrarily distort, add or delete the information.
7. Links to third party websites
This website links to other third-party websites only for the convenience of users. The linked website is not controlled by the Company and the Company does not endorse or take any responsibility for its content, nor is it subject to the terms of use of this website. Users need to independently judge whether the third-party website can adequately protect your rights before using it.
8. Disclaimer
The Company shall not be liable for any direct or indirect damages caused to the user due to the following circumstances:
8.1.
The Company's migration, replacement or maintenance of the system equipment related to this website causes the suspension or interruption of service.
8.2.
Any suspension or interruption of service caused by any reasons not attributable to the Company.
8.3.
This website has been affected by external forces, resulting in incorrect information display, or has been forged, tampered with, deleted or captured, causing it to not operate normally.
8.4.
The service of this website is stopped or interrupted due to natural disasters or other force majeure.
8.5.
The Company may suspend or interrupt service if the user violates any government regulations or these Terms of Use
8.6.
Other circumstances where the Company deems it necessary to suspend or interrupt the service.
8.7.
If a product is out of stock on this website (and will no longer be restocked) or the price on this website is incorrect due to system abnormalities, even if the order has been placed, Mabugu Outdoor Co., Ltd. still has the right to refuse to accept the order and shipment rights. If you have already paid for the product, we will refund you the full amount and will no longer bear any further liability to you.
8.8.
In any case, the Company, this website, related companies or their agents and suppliers shall not be liable for any indirect, incidental, consequential, special or punitive damages, such as:
The product itself is worn out due to use, or any third-party product used with the product is damaged.
Any data loss, property loss, or any business loss, profit loss related to you caused directly or indirectly by the product.
Damage to the product itself or any third-party products used with the product caused by you when installing or removing the product.
8.9.
Mabugu Outdoors Ltd.'s entire liability shall be limited to the amount paid by you for the product.
Unless expressly agreed otherwise, Mabugu Outdoor Co., Ltd. makes no warranties, express or implied, regarding the merchantability, fitness, fitness for a particular purpose, design, condition, quality or product performance of its products. Furthermore, Mabugu Outdoors Ltd. assumes no liability for any damages of any kind, incidental damages, or loss of profits or benefits arising out of the purchase or use of any product.
Mabugu Outdoor Co., Ltd. reserves the right to waive warranty coverage under certain circumstances, including but not limited to warranties made by authorized or unauthorized sellers or distributors or suppliers of non-genuine or counterfeit products.
If the product has any defects that are not inherent to the product, including installation failure, personal behavior or product damage caused by the user, the seven-day appreciation period and the warranty of some designated products will not be applicable.
8.10.
Please read the instructions carefully before using the product. If you fail to use or operate the product in accordance with the official instructions, which may result in product damage or a major accident, Mabugu Outdoor Co., Ltd. will not provide any guarantees and will not be responsible for related repairs, compensation and legal liabilities.
8.11.
If a product is out of stock on this website (and is no longer being restocked) or the price on this website is incorrect due to system anomalies, we have the right to refuse to accept the order and ship the product even if the order has been placed. If you have already paid for the product, we will refund the full amount to you and will no longer be liable to you.
9. User Breach of Contract
9.1. If the user violates the terms of use of this website, laws (including but not limited to: civil law, criminal law, copyright law, trademark law, patent law and other laws) or fails to pick up the goods at the user's designated store within the notification period without reason or fails to complete the cash on delivery pickup, if it causes losses to the company or any other third party more than a certain number of times, the user agrees to bear the liability for damages caused thereby.
10. Validity of Terms of Use
If all or part of any clause of these Website Terms of Use is invalid, it will not affect the validity of other agreements.
11. Governing Law and Jurisdiction
The interpretation and application of the Terms of Use of this website shall be governed by the laws of the Republic of China, and the Kaohsiung District Court in Taiwan shall be the court of first instance.