Don't know your location? How do you call 119? Get to know the 119 Emergency Reporting App.
When an accident occurs, in addition to explaining what happened, you must also let rescue personnel know where the incident is or where the person in need of rescue is located. In a familiar urban area, you can report a street name, house number, or nearby shop; however, if you are on an unfamiliar road, in a suburban area, or even in an outdoor location without a house number, it is not easy to clearly state your position immediately.
Furthermore, accidents do not necessarily happen to you personally. When you encounter a car accident while driving, see someone suddenly collapse, or run into another group seeking help outdoors, the reporter still needs to clearly account for the location and situation of the scene.
When mobile positioning is functioning normally, the 119 reporting feature within the "Fire and Disaster E-Pass" (消防防災 e 點通) app can transmit your phone's GPS location to the local 119 Disaster Relief and Ambulance Dispatch Center when you report an emergency. When a reporter is unfamiliar with their location, this feature can assist dispatchers in pinpointing the location of the reporting mobile phone.
The app to download now is "Fire and Disaster E-Pass" (消防防災 e 點通)
The original 119 reporting app has been integrated into the National Fire Agency's "Fire and Disaster E-Pass." After installation, you can access the "119 Reporting App" from the app's home page to find features such as fire reporting, ambulance reporting, and SMS reporting.
Has an accident already occurred, but you haven't installed the app? Please dial 119 directly; do not delay your report by trying to download or set up the app.
Complete these settings upon your first use
- Enable location services: Turn on your phone's location function, allow the app to access your location, and ensure that the "Location Status" at the top of the screen is normal.
- Enter reporter information: Go to system settings and fill in the reporter's name, mobile phone number, and any additional information required.
- Set up emergency contacts as needed: Fill in contact information in advance so that you can choose to notify them simultaneously when using SMS reporting.
- Place in an easily accessible location: Keep the "Fire and Disaster E-Pass" icon in an easy-to-find spot on your phone's home screen so you don't have to scramble for it in an emergency.
- Check the interface once: Confirm the locations of the 119 reporting entrance and the fire, ambulance, and SMS reporting buttons; do not submit a report for testing purposes.
How do you use the 119 Reporting App?
How to choose a reporting method? When you are able to speak, please use the fire reporting or ambulance reporting buttons to dial 119. Only use SMS reporting if you have a hearing or speech impairment, cannot make a sound, or are truly unable to conduct a voice call.
- Fire and Ambulance Reporting: After tapping one of these buttons, the app will open your phone's dialer with 119 already entered; press the call button to report the incident and provide your phone's GPS location according to the app's workflow.
- SMS Reporting: If you cannot conduct a voice call, you can fill in the necessary case details and send both the report content and your GPS location.
- Set up contacts: Once contact details are filled in beforehand, you can choose to simultaneously notify these contacts when using SMS reporting.
Check your status before reporting: Check the "Location Status" and "Network Status" at the top of the screen. If they appear abnormal, your phone's location or app data may not be successfully transmitted.
Location can help, but you must still clearly explain the scene
The app transmits the location of the reporting phone, which is not necessarily the same as the location of the injured person or the accident point. If you have parked your car in a safe place further away, or if you spotted the accident from the other side of a hiking trail, the two locations may be different.
When reporting for others while not at the accident site, you can start by saying: "The GPS is my location, not the accident location." Then, describe the direction of the accident, the road, mile marker, landmarks, or trail location.
If you can talk, dial 119 directly; only use SMS if you cannot speak
In general, prioritize tapping the fire or ambulance reporting buttons to enter the dialer and speak with fire personnel. Only use SMS reporting if you have a hearing or speech impairment, cannot make a sound, or are truly unable to conduct a voice call.
For those with hearing or speech impairments: If you cannot explain the situation through a direct phone conversation, you can use SMS reporting to send the incident details and your phone's location to the 119 fire unit.
Prepare the tool in advance to avoid difficulties during an emergency
The key purpose of this tool is to help provide the reporting phone's location to 119. By installing it beforehand and completing the location and reporter settings, you eliminate the difficulty of not being able to state your location when in an unfamiliar place or reporting for others. If your phone's location is not the accident site, you must still take the initiative to clarify this.
Source
- National Fire Agency, Ministry of the Interior | 119 Reporting App
- National Fire Agency, Ministry of the Interior | Fire and Disaster E-Pass
- Tainan City Fire Bureau | Explanation of the "119 Reporting App" built by the National Fire Agency
- Nantou County Fire Bureau | Fire and Disaster E-Pass — 119 Reporting App, real-time positioning for peace of mind
- Dayuan District Office, Taoyuan City | Download the 119 Reporting App for easy and safe operation
- Hualien County Fire Bureau | Fire Bureau urges public to download the 119 mobile reporting app to effectively shorten rescue time
Article data verification date: August 25, 2026. App features and screens may change with version updates; please refer to the National Fire Agency and the current app display for actual operation.
