Instructions for returns and exchanges

Q1. Is there a new product warranty?

All products provide a 7-day new product warranty service. If there are any defects in the new products, please contact our company's [LINE Customer Service] within seven days of receiving the goods.

Q2. Is the product different from what I imagined? How long is the appreciation period of the product? How to make a return?

In accordance with the provisions of the "Consumer Protection Law", consumers have a seven-day appreciation period starting from the day after the product is signed for. During this period, there is no need to pay shipping fees when applying for return. If you want to return the purchase, please submit it within seven days. Overdue returns will not be accepted. Notice! The hesitation period is not a trial period , so the returned goods must be in brand new condition and fully packaged (including the product body, accessories, gifts, warranty, original packaging and all accompanying documents or information). Do not miss any accessories or disassemble the goods by yourself. , or damage the original outer box. If any parts are lost, damaged or missing, your right to return the product may be affected, and the cost of restoration will be deducted based on the degree of damage.

Please be sure to contact our company [LINE Customer Service] before returning the product. Our customer service staff will assist you with the return or exchange.

Q3. Which products cannot be returned once opened?

The purchased goods are food, technical equipment, personal hygiene products, and consumables. Returns or exchanges cannot be made after unpacking, except for defective products. Customized products cannot be returned or exchanged.

Q4. Did I receive goods that were not what I ordered?

We are sorry for the inconvenience caused to you. Please contact our company [LINE Customer Service] and inform us of your order number. We will replace the product for you as soon as possible.

Q5. How long does it take to complete a refund?

If you made a partial refund by ATM transfer or credit card installment payment, we will refund your money by bank transfer within 7 working days of receiving the returned goods. The account to which the money is transferred must be opened in the name of the orderer. Set up an account.
If you use a credit card to pay in full (credit card installments can only be refunded in full) , we will help you with the refund from the Green World backend. This payment will be refunded directly to your credit card account.

Q6. Can I still handle returns and exchanges if the invoice is lost?

Returns or exchanges will not be possible if the invoice is lost, so please be sure to keep your shopping invoice.

Q7. I received an EMAIL electronic invoice, but what should I do if the compilation is wrong or missed?

Please contact our company's [LINE Customer Service] within seven days, and please clearly indicate your order and the editor and header you want to issue.