Returns & Exchanges

Q1. Do you provide a warranty for new products?

All products come with a 7-day new product warranty. If there are any defects, please contact our [LINE Customer Service] within seven days of receiving your order.

Q2. The product is not what I expected. How long is the appreciation period? How do I initiate a return?

In accordance with the Consumer Protection Act, consumers are entitled to a 7-day appreciation period starting from the day after receipt of the goods. During this period, you may apply for a return without incurring shipping costs; please submit your request within the 7-day window, as late requests will not be accepted. Note! The appreciation period is not a trial period. Therefore, returned items must be in brand-new condition with complete packaging (including the product itself, accessories, free gifts, warranty cards, original packaging, and all accompanying documents or materials). Do not omit any accessories, disassemble the product, or damage the original box. Any loss, damage, or missing components may affect your return eligibility, and refurbishment fees required for restoration will be deducted based on the extent of the damage.

Before returning an item, please be sure to contact our [LINE Customer Service], and our staff will assist you with the return or exchange process.

Q3. Which products cannot be returned once opened?

Items such as food, technical equipment, personal hygiene products, and consumables cannot be returned or exchanged after opening, unless defective. Customized products are not eligible for return or exchange.


Q4. What if I receive an item I didn't order?

We apologize for the inconvenience. Please contact our [LINE Customer Service] and provide your order number so we can exchange the item for you as quickly as possible.

Q5. How long does the refund process take?

For payments made via ATM transfer or partial refunds for credit card installments, we will process your refund via bank transfer within 7 business days of receiving the returned goods. The refund must be deposited into an account registered under the name of the original purchaser.
If you paid in full by credit card (credit card installments can only be fully refunded), we will process the refund through the ECPay backend, and the funds will be credited directly back to your credit card account.

Q6. Can I still return or exchange items if I lose my invoice?

Returns and exchanges cannot be processed without the invoice, so please keep your purchase invoice safe.

Q7. What if there is an error in the tax ID or if it was omitted on my electronic invoice?

Please contact our [LINE Customer Service] within seven days and clearly specify your order number, the correct tax ID, and the company title.

Q8. Why was my order successful but cannot be shipped?

Due to the high demand for certain popular items, the number of sales on the website may occasionally exceed actual inventory. We fulfill orders based on the sequence in which they are completed. If your order is affected, we offer the following two options:

  1. Pre-order: We will prioritize shipping your order as soon as new stock arrives.
  2. Cancel the order and reserve purchase priority: We will notify you immediately when the next shipment arrives.